FAQ

FAQ's - General Tools & Ordering

Below is a list of frequently asked questions (FAQ's), but should you have additional questions, please feel free to call or email our team directly to assist you. 

1. What types of CNC router bits do you sell?
We stock a wide range of CNC router bits including compression bits, upcut and downcut spirals, aluminium router bits, ball nose bits, straight flute bits, composite TCT bits, flush trim bits and specialty cutters for signmakers, cabinetmakers and general fabrication.

2. Are your carbide tools industrial grade?
Yes. Our carbide tools are industrial grade, designed for professional CNC routers, mills and drills. They’re suitable for continuous use in trade environments where tool life, consistency and cut quality matter.

3. Do you stock compression bits for plywood and MDF?
Yes. We carry compression spiral bits specifically designed for plywood, particleboard and MDF. They’re ideal for clean top and bottom edges on cabinets, doors, furniture panels and sign panels.

4. What coatings are available (TiN, TiAlN, DLC, PCD, etc.)?
We offer a range of coatings including TiN, TiAlN, AlTiN, DLC and uncoated carbide, plus PCD diamond-tipped tools on selected products. Each coating is chosen to improve tool life, heat resistance and edge quality for specific materials.

5. Can I get help choosing the right router bit for my material?
Yes. You can contact us with your material, machine type and job details and we’ll recommend suitable router bits or drill bits. We regularly help with MDF, plywood, solid timber, aluminium, ACM, acrylic, plastics and composite panels.

6. Do you offer bulk pricing or trade discounts?
Yes. For repeat users, trade customers and bulk orders we can offer pricing tailored to your usage. Contact us with the tools and quantities you need and we’ll quote accordingly.

7. What payment methods do you accept?
We accept major credit and debit cards and other common online payment options available at checkout. All payments are processed securely through our e-commerce platform.

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Shipping, Delivery & Pickup

8. How fast do you ship orders?
Orders are typically dispatched within 1 business day once payment is received. If an item is out of stock or delayed, we’ll contact you with options before shipping.

9. Do you offer express shipping for urgent jobs?
Yes, express shipping is available on most orders at checkout. If you’re on a tight deadline, choose an express option or contact us before ordering so we can confirm timing.

10. Can I pick up my order locally?
If local pickup is available, you’ll see it as an option at checkout. We’ll email you when your order is ready for collection and confirm pickup times and address details.

11. Do you ship internationally?
We can ship to selected international destinations. Shipping options and pricing are shown at checkout; if your country isn’t listed, contact us and we’ll see what’s possible.

12. How do I track my order once it’s shipped?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can use this link to follow your parcel’s progress with the carrier.

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Product Fit & Material Compatibility

13. Which router bits are best for MDF?
Compression bits and upcut/downcut spirals designed for wood-based panels are ideal for MDF. Use a compression bit for through-cuts where you want clean top and bottom edges, and a downcut or upcut for pocketing and profiling depending on chip evacuation.

14. What router bits should I use for aluminium?
For aluminium, use aluminium-specific upcut spiral bits or single-flute cutters with polished flutes. These are designed to clear chips efficiently and reduce built-up edge, especially when combined with the correct feeds, speeds and lubrication.

15. Do you have tools suitable for acrylic and plastics?
Yes. We stock bits designed for acrylic, PVC, HDPE and other plastics. These tools are ground to reduce heat and melting while producing a clear, smooth edge finish.

16. Can your carbide bits cut composite materials like ACM?
Yes. Many of our carbide tools and composite-specific cutters are suitable for ACM, fibreglass and other composite materials. Always check the product description or ask us if you’re unsure.

17. Which step drill bit should I use for stainless steel?
For stainless steel we recommend high-performance step drill bits made from cobalt HSS (such as M35 or higher) with suitable coatings like TiAlN. Use cutting fluid, correct RPM and steady feed to improve life and finish.

18. What collet size do I need for my CNC router or handheld router?
You need a collet that matches your tool shank (e.g. 6 mm, 6.35 mm, 8 mm, 12 mm) and fits your spindle or router. Check your machine manual or nameplate for supported collet sizes, or contact us with your model and we’ll guide you.

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Maintenance, Lifespan & Performance

19. How long do your carbide bits typically last?
Tool life depends heavily on material, feeds and speeds, coolant and how aggressively you cut. With correct settings and handling, quality carbide bits can provide long service life before needing replacement.

20. How do I prevent burning or chipping when cutting timber?
Use sharp tools, correct chipload and adequate RPM. Burning or chipping often comes from dull bits, running too slow, feeding too slowly or re-cutting chips. Adjust feeds and speeds and ensure dust extraction is working properly.

21. What’s the correct chip load for my tool?
Chipload is a combination of RPM, feed rate and number of flutes. Recommended chipload ranges are usually listed in our feeds and speeds information or product descriptions. If in doubt, contact us with your tool size and material.

22. How do I know when a router bit needs replacing?
Signs include poor edge finish, burning, increased cutting noise, visible wear or chipping on the cutting edges and the need to slow down to get a clean cut. When you see these signs, it’s usually time to replace the tool.

23. How should I clean and maintain my bits for maximum tool life?
Remove built-up resin and material from flutes using a suitable cleaner and soft brush. Dry tools thoroughly, store them in holders or racks to protect edges, and avoid banging tools together or dropping them.

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Feeds & Speeds

24. Where can I find recommended feeds and speeds?
We provide feeds and speeds guidance for many tools in our product descriptions and on dedicated reference pages. If you can’t find data for your setup, contact us with your material and machine details.

25. Do your tools include chipload data?
Where available, we list recommended chipload ranges or starting points for each tool. These are intended as a guide and may need adjustment to suit your specific machine, material and hold-down.

26. How do I calculate RPM and feed rate for my CNC machine?
Once you know your target chipload, you can calculate feed rate by multiplying chipload by RPM and number of flutes. Many CAM programs can do this automatically, and we can help you with starting values if needed.

27. Why am I getting poor edge finish or melting on plastics?
This usually comes from too much heat and not enough chip evacuation. Try using a plastic-specific bit, increasing feed rate, lowering RPM, improving chip extraction, and making sure you’re not rubbing instead of cutting.

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Returns, Warranty & Support

28. What is your return policy?
We follow a fair and transparent returns policy in line with consumer law. If you have an issue with a product, contact us with your order number and details so we can review and offer repair, replacement or refund where appropriate. You can find our return policy in the footer of our website.

29. What happens if a tool arrives damaged?
If a tool arrives damaged or incorrect, contact us as soon as possible with photos and your order details. We’ll assess the issue and organise a replacement or other resolution.

30. Do your products come with a warranty?
Yes. Our products are covered by warranty against manufacturing defects. Normal wear, misuse and incorrect application are not covered, but we’ll always work with you to find a practical solution.

31. How do I contact support for technical advice?
You can reach us via our contact page or email. Include your material, machine, tool type and any photos or CAM screenshots so we can give specific, useful advice.

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Specialty Tools & Custom Orders

32. Do you sell PCD diamond tools?
Yes, we offer PCD diamond tools on selected product lines for high-volume cutting in abrasive materials such as laminates and composites. Contact us if you can’t see the PCD tool you need listed.

33. Can I order custom-sized router bits?
In many cases, we can source or manufacture custom router bits, diameters or cutting lengths. Provide your specifications and quantities and we’ll confirm feasibility and pricing.

34. Do you offer specialised cutters for sign-making materials?
Yes. We supply tools specifically suited to sign materials such as ACM, acrylic, PVC, foamed PVC, aluminium, MDF and composite panels. Ask us if you need help matching a tool to your sign substrate.

35. Can I request tools not listed on the website?
Yes. If you need a specific tool, geometry or coating that isn’t listed, contact us with details. We may already have it available off-list or be able to source an equivalent solution.