Shipping policy

Shipping & Returns Policy — Atlas Tools
Clear shipping, delivery and returns information before you order. If you need help, contact us and include your order number.
Key points: Dispatch 2–3 business days, Returns requested within 14 days, Report issues within 7 days.
Shipping Returns & Exchanges Non-Returnable Problems Refunds Contact
Shipping
1
Order processing
Orders are typically processed and dispatched within 2–3 business days once payment has cleared. Orders placed after 12 pm AEST or on weekends/public holidays are processed the next business day.
2
Domestic & international shipping
We ship Australia-wide using trusted courier and postal services. International shipping may be available on request. Any customs duties, import taxes, and brokerage fees are the customer’s responsibility.
3
Shipping costs
Shipping pricing is shown at checkout. Atlas Tools is not liable for delays once the order has been handed over to the courier.
4
Tracking & delivery
Tracking details are provided once your order ships. Delivery times are estimates and may vary due to courier delays, weather, or customs clearance.
Returns & exchanges
5
Return conditions
Returns must be requested within 14 days of receiving your order. Items must be unused, in original packaging, and in resalable condition.
6
Return freight
Return freight is paid by the customer. We recommend using a tracked service. Atlas Tools is not responsible for lost or damaged return parcels.
7
Exchanges
Exchanges are not offered directly. If eligible, return the item and place a new order.
Non-returnable items
8
Not eligible for return
Used cutting tools/consumables, custom-made or special-order items, and items marked as clearance/final sale cannot be returned.
Damaged, missing, or incorrect items
9
What to do
Notify us within 7 days of delivery and provide photos of the product and packaging. Where Atlas Tools is at fault, we cover the cost of replacement shipping.
Refunds
10
Refund timing & fees
Once received and inspected, you’ll be notified of approval/rejection. Approved refunds are processed to the original payment method within 3–7 business days (bank processing times may vary). Original shipping costs are non-refundable except where Atlas Tools is at fault. A restocking fee of up to 20% may apply for returns not due to Atlas Tools error.
Responsibility disclaimer
11
We are not liable for
Delivery delays caused by couriers/postal services/customs, customer errors in shipping address details, or misuse/incorrect application of tools after delivery.
Contact us
To request a return, lodge a shipping query, or ask about an order:
Email: info@atlastools.co
Phone: 0490 768 751
Address: PO Box 1551, Beenleigh, QLD, 4207, Australia
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